Effective Date: 28 April 2025

At TaskerMate, we are committed to safeguarding the privacy and security of your personal information. We respect your privacy and are dedicated to complying with the Privacy Act 1988 (Cth) and all relevant privacy laws. In this Privacy Policy, "TaskerMate," "we," "our," and "us" explain how we collect, use, disclose, and protect your personal information when you use our platform, including the TaskerMate website and mobile application. By using our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.

1. Collection of Your Personal Data

Personal information is any information or opinion that can identify an individual. This includes information such as your name, contact details (e.g., email address and phone number), and other information you provide to us in the course of using TaskerMate.

Examples of personal information we may collect include:

• Your name, email address, phone number, address, and other contact details;
• Your birth date and gender;
• Your credit card and account information, processed by a third-party payment provider on our behalf;
• Your current location and preferred locations for performing tasks;
• Your occupation, work experience, qualifications, skill certificates, task preferences, earnings objectives, and other relevant information that helps assess your suitability for tasks.
• Device ID for unique identification and enhanced security.

2. How We Use Your Personal Data

TaskerMate may collect personal information through various methods, including:

• Our app, TaskerMate: Information collected when you use our services via the TaskerMate mobile application, including account setup, task creation, and interaction with service professionals.
  • Improving and personalizing your user experience - By analyzing the information we collect, we can customize our platform to better meet your preferences, streamline your interactions, and provide more relevant services.
• Email correspondence: Information collected through email communications between you and TaskerMate, such as inquiries, support requests, or feedback.
  • Sending updates, offers, and important notifications - TaskerMate may send users updates about your account, promotional offers, new services, or other relevant information to keep you informed.
• Cookies and tracking technologies: We use cookies, web beacons, and other tracking technologies to enhance your experience, personalize content, and gather information on how you interact with our website and app. These technologies help us analyze trends, administer our platform, and improve services.
• Website: Information provided when you sign up for an account, request a service, or complete other forms on our website.
• Third-party services: We may receive personal information from third-party partners and service providers to support our platform’s functionality, such as payment processing, user authentication, and customer support.
• Complying with legal obligations: We may collect and use your personal information to comply with any legal, regulatory, or contractual requirements, including financial transactions, tax reporting, and resolving disputes.
• Analytics: We may collect user information for analytics purposes (e.g., number of installs, profile creations, or new tasks created).

This collection of personal information helps us deliver tailored services, improve your experience, and ensure the functionality of the TaskerMate platform.

3. Why Personal Information is Collected

TaskerMate collects your personal information to provide and improve our services, communicate with you, and manage your account. Specifically, we use personal information for the following purposes:

• Facilitating the connection between users and service professionals: Personal information helps us match users with suitable service professionals based on their needs, preferences, and location, ensuring an efficient and reliable experience.
• Processing payments and transactions: Your payment details are used to process transactions securely, including for services rendered through TaskerMate and any associated fees.
• Providing customer support and addressing inquiries: We collect personal information to assist you with customer service issues, respond to inquiries, resolve disputes, and ensure a smooth user experience.
• Improving our services and conducting user experience research: We analyse the personal information provided to enhance the features, functionality, and overall user experience of our platform. This includes identifying areas for improvement and implementing new services based on feedback and usage patterns.
• For marketing purposes, with your consent: We may use your personal information to send you marketing communications, such as promotions, newsletters, and special offers. You will always have the option to opt out of receiving these communications at any time.
• Ensuring compliance with legal obligations: We may collect and process your personal information to comply with applicable laws, regulations, and industry standards, such as tax reporting or user authentication.
• Verification partners (e.g., identity and background checks): We may share your personal information with trusted verification partners to perform identity verification and background checks for service professionals to ensure safety and trust on the platform. This helps us maintain a high standard of reliability and security for all users.

By collecting personal information, we can deliver a more personalized, secure, and efficient experience while ensuring we meet your needs and comply with legal requirements.

We do not sell your personal information to third parties.

4. Disclosure of Personal Information

TaskerMate may disclose your personal information to third parties under the following circumstances:

• To service professionals to fulfill tasks and provide the requested services: In order to facilitate the completion of tasks you request, we may share relevant personal information with the service professionals you connect with through TaskerMate. This helps ensure they can provide the services you require, such as contacting you for additional details or arriving at your location.
• To third-party service providers who assist us in operating TaskerMate: We may disclose your personal information to trusted third-party service providers who support the operation of TaskerMate. These include companies and individuals that assist with payment processing, customer support, data storage, and website maintenance. These third parties are required to handle your information securely and only use it for the purposes for which it was disclosed.
• For marketing and analytics purposes: We may disclose non-personally identifiable information to third-party partners for marketing, advertising, or analytics purposes. This helps us improve our services and provide relevant offers to users.
• Verification partners (e.g., identity and background checks): We may disclose personal information to trusted verification partners, such as identity and background check services, to verify the credentials of service professionals on the platform. This ensures a high level of safety and reliability for all users.
• To comply with legal obligations or requests: We may disclose your personal information if required to do so by law, or in response to valid legal processes such as a subpoena or court order. This also includes sharing data to prevent fraud, comply with regulatory requirements, or enforce our terms of service.
• We do not disclose personal information to overseas recipients: While we do not actively disclose personal information to overseas recipients, some of our third-party service providers may be located outside of Australia. These providers are bound by contractual agreements to protect your personal information in accordance with Australian privacy laws.

TaskerMate takes care to ensure that any third parties we share your information with adhere to strict privacy and security standards to protect your personal information.

5. Data Storage & Security

TaskerMate takes reasonable steps to ensure the security of your personal information. Your personal data is stored on secure servers, and we implement encryption and access controls to protect it from unauthorized access. TaskerMate retains personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

6. Access and Correction of Personal Information

You have the right to access the personal information we hold about you. If you would like to view or correct your personal details, please contact us at the contact details provided below. We will take reasonable steps to correct any inaccurate or incomplete information.

7. Unsubscribe from Email Lists

If you no longer wish to receive marketing emails or other communications from us, you can unsubscribe at any time by following the unsubscribe link included in the email or by contacting us directly.

8. Complaints

If you believe that we have breached the Australian Privacy Principles, you can lodge a complaint by contacting us at the contact details below. We will investigate the complaint and respond in a timely manner.

9. Updates to the Policy

TaskerMate may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable laws. TaskerMate will notify you of any material changes to the policy by updating the date at the top of this document or by other appropriate means.

10. Compliance with Relevant Laws

TaskerMate complies with the Privacy Act 1988 (Cth) and all other relevant Australian privacy laws. We are committed to maintaining the confidentiality and security of your personal information.

11. Children’s Privacy

We do not knowingly collect, store, or use personal information from children under the age of 18. Our services are not intended for children, and no part of our platform is directed to them. If you become aware that a child has provided us with personal information in violation of this policy, please contact us immediately using the details provided in Contact us section.

12. Account Deletion

TaskerMate allows you to delete your account at any time through the app. To do so, simply go to Account > Delete Account. This will permanently remove your profile and associated personal information from our platform, except where we are legally required or entitled to retain certain data (e.g., for fraud prevention, dispute resolution, or compliance with tax obligations).

13. Payment Information

TaskerMate uses secure third-party payment processors to manage transactions. We do not store your full payment details on our servers. The payment providers may collect personal information such as your name, billing address, and payment method for transaction processing and fraud prevention purposes. All payment information is handled in accordance with industry security standards (PCI-DSS) and the provider’s privacy policy.

14. Refund Policy

TaskerMate’s cancellation and refund terms are outlined in our Terms & Conditions. While this Privacy Policy describes how we collect and handle your personal information, it does not cover refund entitlements. For information about refunds, disputes, or cancellations, please refer to the TaskerMate Terms & Conditions.

15. Contact Us

For privacy inquiries or if you have any questions about how we handle your personal information, please contact us at:

📧 Email: info@taskermate.com.au